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Information Station

Information Station

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Tuya Smart life QR code — **How to Smart Home?**

Smart Light Switch 4 button — **How to Install Smart Light Switches and Why?**

Smart Geyser timer — **How to Install Smart Geyser Switches and Why?**

How to buy?

How fast is your shipping?

Short Answer: 1-3 Days to Major Metros and 3-5 Days to Outlying Areas.

We take pride in maintaining a vast inventory of products, all kept in-house, ensuring that your orders are promptly shipped the same day you place them. Our commitment to efficiency and reliability means you can expect a seamless shopping experience.
For our valued customers in Gauteng, we offer next day delivery, ensuring your items arrive at your doorstep in record time. If you're located in other major metros such as Cape Town, Port Elizabeth, Durban, or Bloemfontein, rest assured that your orders will reach you within 2-3 days, thanks to our streamlined delivery network.
But our reach doesn't stop there; we are proud to extend our services nationwide. Even if you reside in rural or outlying areas, we've got you covered. Our dedicated shipping partners work diligently to deliver your packages in 2-5 days, ensuring that you receive the same level of efficiency and care, regardless of your location.
At our store, we understand that your time is precious, and we strive to make every step of the shopping process as smooth as possible. From our wide selection of products to our lightning-fast shipping, we are here to exceed your expectations.
Thank you for choosing us as your trusted shopping destination. We look forward to serving you and making your shopping experience truly exceptional.

Is it safe to make payment?

Short Answer: Yes, we have 3 secure payment gateways for your convenience and safety.

We understand that ensuring secure and reliable payment options is essential for both our customers and us. To prioritize your peace of mind, we have integrated two trustworthy and secure payment gateways on our website.
Payment Option One: PayFast As a leading and reputable payment gateway, PayFast is trusted and widely used by millions of satisfied South Africans. With PayFast, you can be confident that your transactions are protected with robust security measures, ensuring the utmost privacy and protection of your sensitive financial information.
Payment Option Two: TradeSafe We recognize that some customers may have concerns about online purchases. That's why we offer TradeSafe as an excellent alternative. Created by Standard Bank, TradeSafe provides you with an added layer of security. It allows you to keep your funds secure until you have received your goods and confirmed your satisfaction with the purchase. This way, you can shop with confidence, knowing your money is safeguarded until you are completely happy with your order.
Your trust and satisfaction are of utmost importance to us, which is why we have carefully chosen these payment options to provide you with a seamless and secure shopping experience. Feel free to choose the payment gateway that suits you best, and rest assured that your transactions are in safe hands. Thank you for choosing us, and we look forward to serving you with excellence

How do your returns work?

Short Answer: Using Postnet to Postnet, we offer full refunds or replacement units.

At our store, we value your satisfaction above all else. Our returns process is designed to be hassle-free and straightforward, ensuring you have the best experience possible. If, by any chance, you receive a faulty product or are dissatisfied with your purchase, worry not.
To initiate a return, simply send the parcel back to us via PostNet to PosNet Monument Park, and kindly provide us with the tracking code for the shipment. Once we receive the returned item and verify the issue, we are committed to offering you two convenient options:
Full Refund: We will process a full refund for your purchase amount, no questions asked. Your money will be promptly returned to you, ensuring a smooth and transparent refund process.
Replacement Item: If you prefer, we are more than happy to provide you with a replacement item. Our aim is to make sure you get the product you envisioned, and we will gladly assist you with this option.
Rest assured that all our products undergo rigorous testing to maintain the highest quality standards, reducing the likelihood of any issues. Our dedication to excellence means we strive to make returns a rare occurrence.
Your satisfaction is our top priority, and our customer-friendly returns policy reflects our commitment to ensuring your shopping experience is nothing short of exceptional. Thank you for choosing us, and if you ever need assistance with a return or any other matter, our dedicated team is here to help

What is Tuya Smartlife?

Discover the home automation platform we truly admire and trust: Tuya Smartlife. After extensive testing of multiple platforms and providers, we are proud to say that Tuya stands out as the clear winner. With a commitment to excellence, Tuya offers an unparalleled range of products and an exceptional application, empowering you to create a truly smart home.
Embrace the future of home automation with Tuya, as it brings together cutting-edge technology and user-friendly features. The wide selection of Tuya products caters to all your smart home needs, providing seamless integration and enhanced convenience.
What sets Tuya apart is its intuitive and feature-rich application, making controlling and managing your smart home a breeze. From lighting and security to climate control and more, Tuya's app allows you to effortlessly customize your home environment to suit your preferences.
Experience the best in home automation with Tuya Smartlife, and unlock the full potential of your living space. Join us in embracing this exceptional platform that is reshaping the way we live and interact with our homes. Together, let's create a smarter, more connected, and more comfortable living environment with Tuya Smartlife.